FAQ


Q.What is UCS?

Q.How is UCS different from other commercial cleaning companies?

Q.What kind of training does UCS provide for the cleaning staff?

Q.Your website really emphasizes the TEAM program. What exactly is it and why is it so important to UCS?

Q.How does the TEAM approach work?

Q.What janitorial services does UCS provide?

Q.What kinds of businesses does UCS serve?

Q.What locations does UCS serve?

Q.One or more of my offices is located outside the areas listed above. Can UCS still provide me with janitorial services?

 

Q.What is UCS?

A.

United Contract Services, Inc. (UCS) is a full-service janitorial services company serving Northern California. UCS was founded on the belief that quality workmanship and open communication is the key to true customer satisfaction.

We provide a range of services, from cleaning services for individual offices to building maintenance for large, multi-tenant high-rises.

Whether your janitorial services needs consist of cleaning services for a single office, an office suite, or complete building maintenance, call us today at (408) 577-0105 or click here to request a free quote.

Q. How is UCS different from other commercial cleaning companies?

A.

At UCS, we pride ourselves on our unrelenting commitment to quality and customer service. Two things make UCS different from other janitorial services and building maintenance companies: Our people and our approach to quality assurance.

Compared to many other commercial cleaning companies, our workers stay with us longer and get more formal training in quality assurance.

And, to ensure the highest quality cleaning services, we assign a Customer Support Manager, a Quality Assurance Manager, and an Operations Manager who are all actively involved in the day-to-day management of your account. We call this proprietary approach to quality assurance “Team Effort Account Management,” or TEAM.

Q. What kind of training does UCS provide for the cleaning staff?

A.

We provide two kinds of training. First, we provide extensive classroom and field training on how to perform the actual janitorial work to our high standards.

Second, all UCS staff receive formal classroom training in our Team Effort Account Management, or TEAM approach to quality assurance.

Q. Your website really emphasizes the TEAM program. What exactly is it and why is it so important to UCS?

A.

UCS has developed a proprietary approach to quality assurance known as the Team Effort Account Management, or TEAM approach.

The TEAM approach is not a separate quality assurance “program.” Rather, the TEAM approach is a unified business model that integrates and focuses all our efforts throughout the company on providing the highest quality in everything we do.

The TEAM approach is one of the key ways that UCS is different from other providers of janitorial services.

Q. How does the TEAM approach work?

A.

UCS creates a cross-functional account team to manage each customer. In addition to the cleaning staff assigned to your business, UCS assigns a Customer Support Manager, a Quality Assurance Manager, and an Operations Manager who are all actively involved in the day-to-day management of your account.

All members of your management team use electronic messaging and a custom-designed software program to track customer issues and activities, including:

  • Inspections of janitorial services, carpet cleaning & building maintenance
  • Service adjustments
  • Customer requests
  • Work orders for carpet cleaning, building maintenance or janitorial services
  • Requisition slips
  • Janitorial services quality assurance

All UCS staff are thoroughly trained in the TEAM approach. And, in addition to our TEAM activities, top management will routinely inspect your facility to ensure that the level of work performed meets or exceeds our high standards as well as yours.

Q. What janitorial services does UCS provide?

A.

UCS provides a range of janitorial services, from cleaning services for individual offices to building maintenance for large, multi-tenant high-rises. Our janitorial services are customized to fit your specific needs, and can include any of the following:

  • Carpet cleaning
  • Floor maintenance
  • Window cleaning
  • Janitorial supplies
  • Pressure washing
  • Parking lot sweeping
  • Construction clean-up
  • Janitorial & industrial chemicals
  • Other contract cleaning services as requested

Q. What kinds of businesses does UCS serve?

A.

UCS provides janitorial services to a diverse range of businesses, including:

  • Business and administrative offices
  • Electronic manufacturing
  • Medical facilities
  • Restaurants
  • Schools
  • Retail stores
  • Banks
  • Automobile dealerships
  • And many other types of businesses

Q. What locations does UCS serve?

A.

We provide janitorial services to the following Northern California cities and counties:

  • Santa Clara County
  • San Mateo County
  • Alameda County
  • Contra Costa County
  • Bay Area
  • South bay
  • San Jose
  • Sunnyvale
  • Santa Clara
  • South San Francisco
  • Mountain View
  • Redwood city
  • Palo Alto
  • Fremont
  • Hayward

Q. One or more of my offices is located outside the areas listed above. Can UCS still provide me with janitorial services?

A.

The best way to determine if we can fulfill your janitorial needs is to call us so that we can discuss your situation and your locations. The list above is meant to illustrate our coverage area, but it is not an exhaustive list and it changes from time to time. So call us today at 1-408-577-0105 and let’s talk about how UCS can meet your needs.



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