In recent days, most offices have hired an office cleaning company for their cleaning requirements. Some companies clean after hours, and some may interrupt office hours. Either way, allowing office cleaners becomes a must for all offices.
A clean and well-maintained office environment is key to enhancing office premises and indirectly helps in branding. To achieve this, a professional cleaning company may have trained them to deliver high-standard cleaning.
From an office point of contact, one must understand, it’s equally important to clear your perspectives on janitorial cleaners.
Effectively training office cleaners is not just about teaching them how to use a mop and a vacuum. It’s about building a team that understands cleaning techniques, safety standards, customer service, and efficiency.
Here’s a detailed guide on how professional cleaning companies can train their office cleaners for excellence.
5 Steps before proceeding with office cleaning:
You hired the best office cleaning company, but your job isn’t over. Yes, it’s the hard truth. It’s your premises that they are opting to clean, so it becomes your responsibility to safeguard your things, or at least communicate the importance of certain areas. Here are 5 steps before office cleaners begin cleaning your office:
- Brief Orientation for Professional Office Cleaners
- Assign an Internal Point of Contact
- Prepare Your Office and Encourage Employees
- Hand over the Cleaning Schedule
- Share Prioritise & Provide Access
Brief Orientation for Professional Office Cleaners:
Your cleaning partner would have already trained office cleaners, and they are fully prepared for the task. But before completely going in, you should be able to communicate your expectations very clearly.
- Professionalism standards: Discuss punctuality, appropriate dress code (uniforms, if any), personal hygiene, and respectful behavior.
- Workplace safety overview: Give a basic introduction to safety procedures, emergency exits, and how to report incidents.
- Point of Contact Utilization: Assigning a single person for the whole communication between the company and cleaners can sort out all the delimits of the process.
Explain to them the basic etiquette they are bound to follow while their period in your office and encourage them to stick to regulations. Also, guide them with a certain basic understanding of the company’s standards.
Designated Point of Contact:
Assign an effective communicator from your team as a Point of Contact (POC) to help the office cleaners get the job done more effectively. Here are some of the basic roles one can play as a POC:
- Handle the daily communication with the cleaners
- Report to higher officials on any missed spots or errors
- Address their availability and their punch-in times
- Be reachable for office cleaners throughout the cleaning period
Apart from this, there may be any other emergencies, and they might be able to handle the situation.
At UCS, we provide very detailed orientation for our office cleaners, hence, there will be minimal information to be fed to the cleaners.
Prepare Your Office and Encourage Employees:
Even though you hired office cleaners, some of the basic cleaning and making the field prepared is required for effective cleaning in and around important areas. Here’s
How to prepare:
- Declutter desks and common areas: Encourage employees to tidy up their workspaces at the end of the day.
- Label sensitive equipment: If something shouldn’t be moved or touched, clearly label it.
- Provide access: Ensure keys, codes, or swipe cards are available for relevant areas.
- Stock supplies (if you’re responsible): Make sure trash bags, paper towels, and hand soap are stocked if the cleaning company doesn’t bring them.
Hand over the Cleaning Schedule:
Before the cleaners begin their work, provide them with a clear and detailed cleaning schedule. This schedule should outline what areas need to be cleaned, how often (daily, weekly, monthly), and at what time of day cleaning is expected.
In that cleaning schedule, include specific tasks such as vacuuming, dusting, disinfecting restrooms, or taking out trash, to make the process very easy for them to take over.
A well-structured schedule helps cleaners prioritize tasks, work efficiently, and meet your expectations consistently. Share both a digital and printed copy, and walk them through it on their first day to clarify any doubts and ensure alignment from the start.
Share Prioritise & Provide Access
Let the cleaning team know which areas of your office are top priority, such as high-traffic zones like entrances, meeting rooms, restrooms, and kitchens. Make it clear which spaces require daily attention and which can be cleaned less frequently.
Also, ensure cleaners have easy access to all necessary areas by providing keys, access cards, or security codes where required. If certain rooms are restricted or require special instructions, communicate that in advance. Clear priorities and uninterrupted access help the cleaners stay efficient, avoid delays, and deliver the level of cleanliness your office expects.
Conclusion
Training office cleaners the right way is a smart investment.
It ensures your cleaning company delivers reliable, consistent service that clients love, while building a strong, motivated workforce.
A professional cleaning company’s reputation depends on cleaners who are skilled, safe, efficient, and respectful.
When you treat training as a priority, not an afterthought, you don’t just clean offices; you create environments that foster success.
Point to Understand: Good cleaners are trained. Great cleaners are continuously developed. At UCS, we provide continuous support to our office cleaners.
